Functions of Grievance Committee
1. Meet at least once in a month
2. Go into the cases of alleged injustice and other grievance of individual nature as submitted to the committee
3. Seek additional information and clarification from the students/staff or individual concern if, in its opinion, it is essential to arrive at a decision.
4. Inquire into the matter or cause.
5. Take conclusive decision and submitted its recommendations to the deciding authority.
Internal Complaint Committee.
Grievances under the Clause 1 of Section 23 of the All India Council for Technical Education
The grievances of aggrieved students may include the following complaints:
1. Admission granted in violation of the institute’s declared admission policy and merit criteria.
2. Irregularities in the admission process followed by the institute.
3. Denial of admission despite meeting the institute’s declared admission policy.
4. Retention or refusal to return certificates, degrees, diplomas, or other documents submitted for admission purposes, with the intent to force payment of fees for courses the student does not wish to pursue.
5. Demand for fees beyond the amount specified in the declared admission policy or approved by the competent authority.
6. Violation of the reservation policy in admissions, if applicable.
7. Alleged discrimination against students belonging to Scheduled Castes (SC), Scheduled Tribes (ST), Other Backward Classes (OBC), women, minority communities, or persons with disabilities.
8. Delay or failure in the disbursement of scholarships committed by the institution under AICTE regulations or any other authority.
9. Delay in conducting examinations or announcing results beyond the timeframe specified in the academic calendar.
10. Non-provision of student amenities that were promised or required to be provided.
11. Denial of quality education as assured at the time of admission or as per institutional standards.
12. Lack of transparency or unfair practices in the evaluation process.
13. Harassment or victimization of students, including incidents of sexual harassment.
14. Failure to refund fees upon withdrawal of admission, as per AICTE guidelines.
If students, parents, or other stakeholders are dissatisfied with the decision of the Grievance Redressal Committee, their appeal will be forwarded to the OMBUDSMAN appointed by the concerned university. The OMBUDSMAN is responsible for reviewing the grievance and ensuring its resolution within one month of receiving the appeal.
The committee shall comply with the regulations of the AICTE being made from time to time.